One price. No cover fees. Ever.

Yes. Every new venue gets a 14-day free trial, starting on the day it goes live. No card needed to start, and no surprise charges. You get the whole platform for those 14 days: bookings, floor plan, pre-orders, CRM, reports. If you want a guided walkthrough, email hello@covered.technology for a 15-minute demo. When the trial ends you add a card to keep going at £49/month. If you don't, we may pause your online booking until you do. Start your 14-day free trial

Cancellations take effect at the end of your current billing period, so you keep using the platform until then. After that, your data stays available to export for 30 days, after which we may delete it, as our Terms and Data Processing Agreement set out. We never charge cancellation fees and we never sell or market to your guests.

No. As our Terms say, fees are non-refundable. When you cancel, you keep access until the end of the period you have paid for, monthly or annual, and no further charge is taken.

Yes. Covered is a UK Data Processor under UK GDPR, with you as Controller of your guest data. We have a DPA ready to sign — see /dpa for the standard terms, or email hello@covered.technology if your legal team needs a redlined version. Our sub-processors are listed in the DPA. Read the DPA

Yes. Ask your current provider in writing for an export of your bookings, guests and notes. Drop the CSV into the in-app importer at Settings → Migrate. It recognises exports from OpenTable, Resy and ResDiary, and for any other CSV you match the columns yourself. Bookings, guest contact details and notes come across. If you'd rather we ran the import for you, just ask. See the full OpenTable comparison

No. Covered runs in any modern browser — Chrome, Safari, Edge, Firefox — on a laptop, iPad or phone. Front-of-house typically runs on an iPad and the back office on a laptop. We do not sell or require proprietary hardware.

We set up your account with you and agree the day you go live. After that you run it yourself from the dashboard, from your floor plan and opening hours to your booking policies, and embed the widget on your site. There is no consultant and no setup fee.

Stripe is our default. It is the fastest to set up and works in the UK out of the box. Square is supported for venues already on the Square ecosystem. Card processing fees are charged by Stripe or Square at their normal rates; Covered does not take a cut.

You can require a deposit, a full pre-payment, or a saved card per booking type. For example, a saved card for Friday dinner and no deposit for weekday lunch. A saved card is not charged or held at booking. If a guest does not turn up, your staff can choose to charge the no-show fee from the dashboard, up to the amount the guest was quoted. Nothing is charged automatically. Funds settle to you via Stripe (or Square if connected) on their usual payout schedule.

Yes. Every feature we ship is included, with no tiered plans, add-on modules or unlocks. We release changes most weeks. If a change materially reduces what your plan includes, we give you at least 30 days' notice, as our Terms set out.

No. Zero setup fee, zero onboarding fee, zero per-location activation fee. The £49 a month is the whole bill from us, or £490 a year if you choose annual billing. Card processing fees go to Stripe or Square. WhatsApp runs on your own Meta Business account, and Meta charges its own message fees.

Yes. The booking widget embeds into your existing site with a few lines of HTML, so your customers never leave your domain.

No VAT. HAMR Ltd (the company behind Covered) is not VAT-registered, so the price you see is the price you pay — £49/month or £490/year, final.

Covered is priced per venue, at £49 a month each. For groups running three or more sites, email sales@covered.technology to talk about a multi-location price.